Every set of Moonstruck Effects FX Teeth is handcrafted to order in our independent studio in Belgium.

These Terms & Conditions apply to purchases made through the Moonstruck Effects website. By placing an order, you confirm that you have read and accepted these Terms & Conditions, together with our Shipping Policy and Returns & Refund Policy.

You must be at least 18 years old to place an order, or have permission from a parent or legal guardian.

Contents

1. Our Products
2. Handmade Character and Unique Variations
3. Orders and Payment
4. Prices and Taxes
5. Production and Estimated Delivery
6. Safe Use
7. Dental Suitability
8. Materials and Sensitivities
9. Small Parts
10. Customer Responsibility
11. Cancellations, Returns and Product Issues
12. Shipping and Delivery
13. Intellectual Property
14. Events Outside Our Control
15. Changes to These Terms
16. Applicable Law
17. About and Contact

1. Our Products

Every set of Moonstruck Effects FX Teeth is handcrafted to order in our independent studio in Belgium. We create each piece individually and do not use mass production or keep finished FX Teeth in stock.

Our FX Teeth are artistic costume accessories intended for temporary use in film, theater, cosplay, photography, performances and entertainment. They are not dental appliances, dentures, medical devices or replacements for natural teeth.

Most collection designs are universal-fit products created to suit a wide range of wearers. Fit, appearance and comfort may vary depending on the wearer’s natural teeth, anatomy and fitting method. A completely identical fit cannot be guaranteed for every customer.

2. Handmade Character and Unique Variations

Product photographs are intended to provide an accurate representation of each design. However, every set is shaped, finished and painted entirely by hand.

Small differences in color, texture, shape, detailing and finish are therefore natural and unavoidable. These differences are not defects. They are part of what makes every Moonstruck Effects creation unique and add to the individual character of a genuinely handcrafted product.

No two sets will ever be completely identical, even when they are based on the same design.

Colors may also appear slightly different depending on screen and display settings.

3. Orders and Payment

Customers are responsible for checking that all selected products, variations, quantities, personalization details, deadlines and delivery information are correct before completing an order.

Full payment is required before production begins. An order confirmation is sent to the email address provided during checkout.

Moonstruck Effects reserves the right to refuse or cancel an order if:

• payment cannot be authorized;
• incorrect pricing or product information was displayed;
• the requested product cannot reasonably be produced;
• the order contains abusive, fraudulent or unlawful requests; or
• fulfilling the order would create a safety or legal concern.

If Moonstruck Effects cancels an order before production begins, the applicable payment will be refunded.

4. Prices and Taxes

Prices are displayed in the currency applicable to the customer’s selected country or region.

For customers in Belgium and the European Union, displayed consumer prices include applicable VAT.

For customers outside the European Union, Belgian VAT is not included. Other taxes, duties or import charges may be handled differently depending on the destination and selected delivery option. The applicable pricing and charges are displayed during checkout and further explained in our Shipping Policy.

Prices may vary between countries or regions because of currencies, conversion costs, taxes, duties and regional operating costs.

5. Production and Estimated Delivery

Production begins after full payment has been received. Because every set of FX Teeth is handcrafted, production times may vary depending on order volume, complexity and studio capacity.

The estimated delivery window shown during checkout combines the expected production time and transit time.

Delivery windows are estimates and not guaranteed delivery dates. Carrier delays, customs inspections and other circumstances outside our control may affect the final delivery date.

If an order is required for a specific fixed deadline, the customer should contact Moonstruck Effects before ordering. A specific deadline is only guaranteed when Moonstruck Effects has expressly confirmed it in writing.

6. Safe Use

FX Teeth are intended for temporary costume and entertainment use only.

They must not be used:

• while eating;
• while drinking hot liquids;
• while sleeping;
• during sports or strenuous physical activity;
• when driving if they interfere with speech, breathing or concentration; or
• in any situation where loosening or damage could create a risk of injury.

Do not bite down with excessive force. Incorrect fitting, excessive pressure or improper use may damage the product or cause discomfort.

Always follow the Moonstruck Effects instructions.

7. Dental Suitability

FX Teeth are designed to fit temporarily over natural teeth using the supplied or recommended fitting material.

They do not correct, replace or modify natural teeth, and Moonstruck Effects does not provide medical or dental advice.

Customers with loose or damaged teeth, dentures, braces, crowns, bridges, implants, recent dental work or other dental concerns should not use the product without first consulting a qualified dental professional.

Stop using the product immediately if it causes pain, persistent pressure, injury or unusual discomfort.

8. Materials and Sensitivities

Moonstruck Effects uses professional-quality materials commonly used in dental and special-effects applications. The products remain costume accessories and are not supplied for medical or therapeutic purposes.

Although uncommon, sensitivity or an allergic reaction to a material may occur. If irritation, swelling, discomfort or another reaction develops, remove the product immediately and discontinue use.

9. Small Parts

FX Teeth, fitting beads and certain accessories may present a choking hazard.

Keep all products and fitting materials away from young children and pets. Minors may only use FX Teeth with appropriate adult permission and supervision.

10. Customer Responsibility

The customer is responsible for:

• determining whether the product is suitable for their intended use;
• fitting, wearing, removing and storing it correctly;
• following all provided instructions and warnings;
• keeping it away from children and pets; and
• discontinuing use if discomfort or damage occurs.

Moonstruck Effects is not responsible for damage or injury resulting from misuse, improper fitting, unauthorized modification, failure to follow instructions or use for a purpose for which the product was not designed.

Your statutory consumer rights remain unaffected.

11. Cancellations, Returns and Product Issues

Cancellation rights, hygiene restrictions, personalized products, returns and refunds are governed by our separate Returns & Refund Policy.

Breaking the hygiene seal affects whether an FX Teeth product can be returned. This does not affect the customer’s statutory rights when a product is faulty, damaged or not as described.

Customers should contact Moonstruck Effects promptly if an order arrives damaged, incorrect or incomplete.

12. Shipping and Delivery

Shipping methods, tracking, international delivery, customs procedures and destination-specific duties are explained in our separate Shipping Policy.

Estimated delivery windows shown during checkout include both production and transit time. These remain estimates unless Moonstruck Effects has expressly confirmed a specific deadline in writing.

13. Intellectual Property

All product designs, photographs, illustrations, videos, written content, branding and other original materials displayed on the Moonstruck Effects website remain the intellectual property of Moonstruck Effects or their respective rights holders.

They may not be copied, reproduced, commercially used or distributed without prior written permission.

14. Events Outside Our Control

Moonstruck Effects is not responsible for delays or failure to perform caused by circumstances reasonably outside our control, including carrier disruptions, customs inspections, regulatory actions, strikes, natural events, interruptions to essential services or other force majeure events.

We will make reasonable efforts to inform and assist affected customers.

15. Changes to These Terms

Moonstruck Effects may update these Terms & Conditions when its products, services, processes or legal obligations change.

An order remains governed by the version of the Terms & Conditions that applied when that order was placed. Updated terms apply only to future orders.

16. Applicable Law

These Terms & Conditions are governed by Belgian law, without affecting any mandatory consumer protections available under the laws applicable in the customer’s country of residence.

17. About and Contact

Moonstruck Effects is a small independent studio where every set of FX Teeth is handcrafted to order.

Moonstruck Effects is operated by:

Moonstruck Effects
Operated by Moonstruck BV
Langestraat 123
9473 Welle, Belgium
Enterprise number: 1017.052.819
VAT number: BE1017052819
Email: hello@moonstruckeffects.com

Questions about these Terms & Conditions can be sent through our website contact page or by email.

Last updated: September 2026

Every set of Moonstruck Effects FX Teeth is handcrafted to order and sealed for hygiene.

This Returns & Refund Policy explains when an order may be canceled, returned, replaced or refunded. Please read it before opening the product box.

Contents

1. Return Window
2. Return Conditions
3. Hygiene Seal
4. Custom and Personalized Products
5. Cancellations
6. Requesting a Return
7. Return Shipping and Responsibility
8. Original Shipping and Additional Services
9. Refunds
10. Damaged, Incorrect or Faulty Products
11. Fit, Application and Handmade Variations
12. Exchanges
13. Contact

1. Return Window

Moonstruck Effects offers customers worldwide a 14-calendar-day return period for eligible standard, non-personalized products.

You must contact Moonstruck Effects within 14 calendar days after receiving your order. After notifying us, the return must be sent within the following 14 calendar days.

Returns requested outside these periods may be refused unless applicable law requires otherwise.

2. Return Conditions

To qualify for a voluntary return, the product must be:

• unused and unworn;
• complete and undamaged;
• returned with its original packaging and all included items; and
• protected by a fully intact hygiene seal.

Moonstruck Effects may refuse a return that does not meet these conditions.

3. Hygiene Seal

The hygiene seal is the tamper-evident seal or sticker that keeps the product box closed. To open the box and access the FX Teeth, this seal must be cut, broken or removed.

This restriction does not affect statutory rights when a product is faulty, damaged, incorrect or not as described.

4. Custom and Personalized Products

Products made to the customer’s specifications or clearly personalized cannot be canceled, returned or exchanged once production has begun, except when the product is faulty, damaged, incorrect or not as described.

5. Cancellations

An eligible standard product may be canceled before it has been shipped. If it has already been shipped, the return conditions in this policy apply.

A custom or personalized product may only be canceled before production begins. Because production may begin shortly after payment, please contact Moonstruck Effects as soon as possible if you need to request a cancellation.

6. Requesting a Return

To request a return, contact hello@moonstruckeffects.com within the applicable return period and include your order number.

Please wait for the return instructions before sending the product. Returns must be sent to the address provided in those instructions. Do not send a return to an address shown on the original shipping label unless Moonstruck Effects has confirmed that address for the return.

The customer is responsible for all costs caused by a voluntary return, including any shipping, carrier, brokerage, customs, import, export, tax, handling or administration charges. This also applies to charges invoiced after the return has been accepted, delivered or processed. Any such later charges remain the customer’s responsibility and may be passed on to the customer.

7. Return Shipping and Responsibility

For a voluntary return, the customer is responsible for the return shipment, suitable protective packaging and all related costs.

The returned product remains the customer’s responsibility until it has been safely delivered to Moonstruck Effects. We recommend using a tracked and adequately insured shipping service. Moonstruck Effects is not responsible for a return that is lost, damaged or delayed in transit.

International returns must be declared correctly as returned goods and must follow the provided customs instructions.

8. Original Shipping and Additional Services

For voluntary returns, original shipping charges, Priority Production, Express Delivery and other additional services are non-refundable, except where reimbursement is required by applicable law.

9. Refunds

Refunds are normally processed only after the returned product has been received and inspected, except where applicable law requires otherwise.

If the return is approved, the applicable refund will be issued to the original payment method. Processing times may vary depending on the payment provider.

Where permitted by law, any loss in value caused by handling beyond what is necessary to establish the product’s nature and characteristics, as well as any non-recoverable return-related charges owed by the customer, may be deducted from the refund.

10. Damaged, Incorrect or Faulty Products

Please contact Moonstruck Effects promptly if an order arrives damaged, incorrect or with a suspected manufacturing fault. Do not discard the product or packaging while the issue is being reviewed.

To assess a damage claim, we may request clear photographs of:

• the external shipping packaging;
• the shipping label;
• the product box;
• the protective envelope inside the product box; and
• the product and the reported issue.

11. Fit, Application and Handmade Variations

Most collection designs are universal-fit products intended to suit a wide range of wearers. Fit, appearance and comfort may vary depending on natural teeth, anatomy and fitting method.

An opened product cannot be returned because of a fit or application issue unless Moonstruck Effects confirms that the product has a manufacturing defect.

Every set is shaped, finished and painted by hand. Small differences in color, texture, shape, detailing and finish are natural characteristics of a handcrafted product and are not defects. No two sets will be completely identical.

12. Exchanges

Moonstruck Effects does not offer direct exchanges. An eligible unopened standard product may be returned under this policy, after which a new order can be placed separately.

13. Contact

Questions or requests concerning a cancellation, return, product issue or refund can be sent to:

Moonstruck Effects
Email: hello@moonstruckeffects.com

Please include your order number so we can assist you efficiently.

Last updated: September 2026

Every set of Moonstruck Effects FX Teeth is handcrafted to order in our independent studio in Belgium.

This Shipping Policy explains how production, shipping, tracking, international delivery and customs charges are handled.

Contents

1. Production & Estimated Delivery
2. Priority Production & Delivery
3. Shipping Destinations
4. Shipping Methods and Charges
5. Tracking
6. Delivery Address
7. Duties, Taxes and Customs Charges
8. Customs Processing and Import Restrictions
9. Failed, Refused or Unclaimed Deliveries
10. Carrier Delays
11. Lost Shipments
12. Shipments Marked as Delivered
13. Shipping Damage
14. Contact

1. Production & Estimated Delivery

Moonstruck Effects does not keep finished FX Teeth in stock. Every set is made after the order has been placed and paid.

The estimated delivery window shown during checkout includes both the expected production time and transit time.

Delivery windows are estimates rather than guaranteed delivery dates. Order volume, product complexity, carrier delays, customs inspections and other circumstances outside our control may affect the final delivery date.

If you require an order by a fixed deadline, please contact Moonstruck Effects before ordering. A specific deadline is only guaranteed when expressly confirmed by Moonstruck Effects in writing.

2. Priority Production & Delivery

The delivery estimate at checkout includes production and transit time. For larger orders or a specific deadline, please contact us before ordering. Delivery by a specific date is only guaranteed when confirmed by Moonstruck Effects in writing.

Once priority production has begun, the Priority Production charge cannot be refunded if the customer later cancels an otherwise eligible order.

3. Shipping Destinations

Moonstruck Effects ships internationally from Belgium.

The destinations and shipping options currently available for your country or region are displayed during checkout. If a destination cannot be selected during checkout, we are currently unable to accept an order for that destination.

The customer is responsible for confirming that the ordered products may legally be imported, received and used in the destination country or region.

Moonstruck Effects may refuse or cancel an order when shipping to a destination would create a legal, regulatory, customs or carrier-related issue.

4. Shipping Methods and Charges

Available shipping methods, estimated delivery windows and shipping charges are displayed during checkout based on the selected destination and order value. Priority Production & Delivery gives your order priority in our studio and may include a faster shipping service where available.

Shipping prices may vary between countries or regions because of carrier rates, destination surcharges, customs handling and the selected production priority.

Online orders require a minimum product total of €100 after discounts for both Standard Delivery and Priority Production & Delivery, for every destination. For other currencies, the equivalent amount applies; final eligibility is confirmed at checkout.

Our online shipping options are intended for FX Teeth orders. Add accessories to your FX Teeth order. If you only need fitting beads, cleaning tabs or a pocket case, please contact us before ordering so we can arrange a suitable shipping quote.

Larger orders and priority production for larger projects may require a personal quote. Please contact us if no shipping option is available for your order.

Moonstruck Effects may use a different carrier or equivalent shipping service when reasonably necessary, provided that this does not materially reduce the selected level of service.

5. Tracking

Tracking information is sent to the email address provided during checkout once the order has been prepared for shipment and the shipping label has been created.

Tracking may take some time to become active after the label is created. Updates are provided by the carrier and may occasionally be delayed or incomplete, particularly during international transit or customs processing.

Customers are responsible for monitoring the tracking information and responding promptly to any request made by the carrier or customs authorities.

6. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, email address and telephone number during checkout.

Please contact Moonstruck Effects immediately if any information is incorrect. Once production or shipping preparations have begun, we cannot guarantee that an address can still be changed.

Moonstruck Effects is not responsible for delays, failed delivery or additional charges caused by incorrect, incomplete or outdated information supplied by the customer.

Any costs resulting from an incorrect or incomplete address remain the customer’s responsibility.

7. Duties, Taxes and Customs Charges

The treatment of duties, taxes and customs charges depends on the destination and the delivery option selected during checkout.

When the checkout clearly states that duties and taxes are included, the applicable import charges are handled as part of that delivery arrangement.

When the checkout does not state that duties and taxes are included, the customer is responsible for any applicable import duties, taxes, customs charges, brokerage fees, carrier fees and other destination-related costs.

This responsibility also applies to applicable charges invoiced after the shipment has already been accepted or delivered. Any such later charges remain the customer’s responsibility and may be passed on to the customer.

Moonstruck Effects is not responsible for charges imposed independently by customs authorities, carriers, brokers or other third parties unless those charges were expressly included in the selected delivery option.

8. Customs Processing and Import Restrictions

International shipments may be inspected or delayed by customs authorities.

The customer is responsible for providing any information or documentation reasonably requested by the carrier or customs authorities and for complying with the import requirements of the destination country or region.

Moonstruck Effects cannot guarantee how quickly customs authorities will process a shipment.

If a shipment is delayed, refused, returned, seized or destroyed because of destination-specific import restrictions, missing customer information, unpaid charges or the customer’s failure to cooperate with customs clearance, the resulting costs and responsibility remain with the customer, except where applicable law requires otherwise.

9. Failed, Refused or Unclaimed Deliveries

Customers are responsible for monitoring tracking information and accepting or collecting their shipment within the period provided by the carrier.

If a delivery cannot be completed or tracking indicates that a shipment is being returned to Moonstruck Effects, the customer must contact us promptly. We will review the situation and arrange the necessary next steps or work toward a suitable solution.

Any reshipping costs, return charges, customs charges, carrier fees or other costs caused by the failed delivery remain the customer’s responsibility.

Where a refund is possible, these costs may be deducted from the refund where permitted by law. Personalized products and products whose hygiene seal has been broken remain subject to the restrictions in our Returns & Refund Policy.

10. Carrier Delays

Once a shipment has been transferred to the carrier, the delivery process is partly outside the control of Moonstruck Effects.

Delays caused by customs inspections, carrier disruptions, severe weather, strikes, peak seasons, local delivery conditions or other circumstances outside our reasonable control do not automatically qualify an order for a refund.

Moonstruck Effects will provide reasonable assistance when a carrier investigation is required.

11. Lost Shipments

If tracking has stopped updating for an unusual period or you believe a shipment may be lost, please contact Moonstruck Effects so that we can review the tracking information and, where appropriate, open an investigation with the carrier.

A shipment is not considered lost while it remains within the carrier’s expected delivery or investigation period.

Any replacement or other solution will be determined after the available tracking information and carrier investigation have been reviewed.

12. Shipments Marked as Delivered

If tracking shows that a shipment has been delivered but you cannot locate it, please:

• check the delivery address on your order;
• look around the delivery location;
• check with household members, neighbors or building management; and
• contact the carrier for additional delivery information.

Please contact Moonstruck Effects promptly if the shipment still cannot be located. We will review the available delivery information and, where necessary, open an investigation with the carrier.

A delivered tracking status does not automatically qualify an order for replacement or refund. Each case will be reviewed based on the available information and the outcome of any carrier investigation.

13. Shipping Damage

Please inspect the external shipping packaging and product box when your order arrives.

If the external shipping packaging shows visible damage, take clear photographs of the packaging before opening it. Photograph the damage, the shipping label and the packaging from different sides.

After opening the shipping packaging, inspect the product box. If the product box also shows visible damage, photograph it before cutting or breaking the hygiene seal or opening the box. This documentation may be required as evidence during a carrier investigation.

Do not discard the product or any part of the packaging while the issue is being reviewed.

We may request photographs of:

• the unopened external shipping packaging;
• the shipping label;
• the product box before it was opened;
• the protective envelope inside the product box; and
• the product and the reported damage.

Further information can be found in our Returns & Refund Policy.

14. Contact

Questions about production, shipping, tracking or delivery can be sent to:

Moonstruck Effects
Email: hello@moonstruckeffects.com

Please include your order number when contacting us about an existing order.

Last updated: September 2026

Your privacy matters. This policy explains what personal information may be collected or processed, why it is used and which choices may be available to you.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

• Contact details including your name, address, billing address, shipping address, phone number, and email address.
• Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.
• Account information including your username, password, security questions, preferences and settings.
• Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.
• Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.
• Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
• Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

• Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;
• Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;
• From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf;
• From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

• Provide, Tailor, and Improve the Services. We use your personal information to provide you with the Services, including to perform our contract with you, to process your payments, to fulfill your orders, to remember your preferences and items you are interested in, to send notifications to you related to your account, to process purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, to facilitate any returns and exchanges, to enable you to post reviews, and to create a customized shopping experience for you, such as recommending products related to your purchases. This may include using your personal information to better tailor and improve the Services.
• Marketing and Advertising. Moonstruck Effects is not currently running promotional email, SMS or postal campaigns. Purchasing or contacting us does not subscribe you to a promotional mailing list. We use your contact details for order, delivery, account and customer-service communications. Shopify may separately process information through enabled platform services, as explained under Relationship with Shopify and in Shopify's privacy information. If we introduce optional marketing in the future, we will explain it and request consent where required.
• Security and Fraud Prevention. We use your personal information to authenticate your account, to provide a secure payment and shopping experience, detect, investigate or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and to secure our services. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password or other access details with anyone else.
• Communicating with You. We use your personal information to provide you with customer support, to be responsive to you, to provide effective services to you and to maintain our business relationship with you.
• Legal Reasons. We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, to investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

• With Shopify, vendors and other third parties who perform services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
• With business and marketing partners to provide marketing services and advertise to you. For example, we use Shopify to support personalized advertising with third-party services based on your online activity with different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you reside, you may have a right to direct us not to share information about you to show you targeted advertisements and marketing based on your online activity with different merchants and websites. You can exercise your rights to opt-out of those uses here.
• When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations.
• With our affiliates or otherwise within our corporate group.
• In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services for you. In addition, to help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our Store, along with other merchants and with Shopify. To provide these enhanced features, Shopify may make use of personal information collected about your interactions with our store, along with other merchants, and with Shopify. In these circumstances, Shopify is responsible for the processing of your personal information, including for responding to your requests to exercise your rights over use of your personal information for these purposes. To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy. Depending on where you live, you may exercise certain rights with respect to your personal information here Shopify Privacy Portal Link.

Third Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted. As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide you with Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

• Right to Access / Know. You may have a right to request access to personal information that we hold about you.
• Right to Delete. You may have a right to request that we delete personal information we maintain about you.
• Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.
• Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
• Right to Opt out of Sale or Sharing for Targeted Advertising. Depending on where you reside, you may have a right to opt out of the "sale" or "share" of your personal information or to opt out of the processing of your personal information for purposes considered to be "targeted advertising", as defined in applicable privacy laws. You can exercise your rights to opt-out of those uses here. Please note that if you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will automatically treat this as a request to opt-out for the device and browser that you use to visit the website. If we are able to associate the device sending the signal to a Shopify account, we will apply the opt out request to the account as well. To learn more about Global Privacy Control, you can visit https://globalprivacycontrol.org/. Other than the Global Privacy Control, we do not recognize other "Do Not Track" signals that may be sent from your web browser or device.
• Managing Communication Preferences. We currently send service communications about your orders, delivery, account and support requests. If you have previously subscribed to promotional communications, you can withdraw that consent by contacting us or using any unsubscribe link in those messages. Withdrawing marketing consent does not stop necessary service communications.

If you reside in the UK or European Economic Area, and subject to exceptions and limitations provided by local law, you may exercise the following rights in addition to the rights outlined above:

• Objection to Processing and Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information for certain purposes.
• Withdrawal of Consent: Where we rely on consent to process your personal information, you have the right to withdraw this consent. If you withdraw your consent, this will not affect the lawfulness of any processing based on your consent before its withdrawal.

You may exercise any of these rights where indicated on the Services or by contacting us using the contact details provided below. To learn more about how Shopify uses your personal information and any rights you may have, including rights related to data processed by Shopify, you can visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your requests, as permitted or required under applicable law. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. Depending on where you live, you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority. For the EEA, you can find a list of the responsible data protection supervisory authorities here.

International Transfers

Please note that we may transfer, store and process your personal information outside the country you live in.

If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date and provide notice as required by applicable law.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at hello@moonstruckeffects.com. For the purpose of applicable data protection laws, we are the data controller of your personal information.

This website and online store are operated by:

Moonstruck Effects
Operated by Moonstruck BV
Langestraat 123
9473 Welle, Belgium
Enterprise number: 1017.052.819
VAT number: BE1017052819
Email: hello@moonstruckeffects.com

Moonstruck BV is responsible for the commercial content and operation of this online store. The store is hosted through Shopify.

Questions regarding this website, its content or a purchase can be sent to the email address above.