Terms & Conditions



Products & production

We make all our prosthetics and ProFX Teeth by hand in the Moonstruck Effects Lair. This way we never run out of stock.

Our Prosthetics and ProFX Teeth are made to order. This means that we start the production of our products when we have received payment for your items.
Please allow 3 days production time for prosthetics and 6 days for our ProFX Teeth. In busier times, such as Halloween or Carnival, it may take a little longer. Please allow some extra time for your order to arrive in these periods. If you want to make sure you get your products in time, we can only advise to place your order(s) well in advance.
All shipping costs and product prices shown on our website are excluding tax.

Vacation
At the end of June and at the end of the year we have our annual holidays. All orders received during this time will be shipped as soon as possible, once we get the machines running again.

Order Cancellation
Cancellations on orders can be done at any time before production has started.
Once production has started it might be possible we won't be able to give a full refund for your order
because of production, material and administration costs.
If you want to cancel an order, just contact us via the contact page on the website or by sending an email to contact@moonstruckeffects.com.

Shipping
The shipping costs on our website include the costs for the shipment, transport, tax, handling costs, packaging and print work.
These costs vary depending on your country and the total of ordered products.
All shipping costs are excluding tax. All of our regular orders are sent by Bpost mail.
Delivery times vary demending on your location.

If you wish to use any other service, couriers etc., please contact us by e-mail at contact@moonstruckeffects.com or use the contact page, so we can arrange an ideal shipping for your needs.
Orders that are customized to your request will cost more to get your items shipped and incur a small additional handling charge. Exact prizes/charges depend on size and weight of the complete order.

We reserve the right to refuse refunds on orders that have been given priority handling, have been given special treatment in order to fit customers personal/professional deadlines or that are customized to your needs.
Please be aware that once your order has been passed to the delivery service, control of the delivery is out of our hands.

When shipping outside Belgium, orders will pass through customs both in Belgium and the destination country; customs in each country will have their own laws and regulations and can occasionally cause delays even to packages sent by services guaranteed by couriers.
We are also not responsible for customs fees. Moonstruck Effects has no control over customs laws. Please do not complain to us in regards to this. We will not alter an invoice or adjust retail values as to avoid a higher customs fee.

Customers deadlines and schedules are not the responsibility of Moonstruck Effects.

Returns
We only accept returns on our items if they are undamaged and in their original packaging up to 30 days after you received your order.
Items that are customized can NOT be returned.
(Customized items include all ProFX Teeth, Custom FX Teeth, Prosthetics & alterations made on standard products.)

Contact
If you still have questions, feel free to contact us with the contact page or by sending an e-mail to contact@moonstruckeffects.com, or try our F.A.Q. page.

By placing an order, you confirm you agree with the Terms & Conditions of Moonstruck Effects.


Shipment

Packages are generally dispatched as soon as possible after receipt of payment.
In the checkout it is possible to select your shipping method.
Regular Shipping is the cheapest way of shipping and doesn't have tracking. It also takes the longest to arrive. Secure Shipping has a tracking code and guarantees your order will arrive without damage. You can ask for the tracking code if you want to be able to follow up your order. Special care is taken to protect fragile objects. If you prefer an express delivery, please contact us so we can offer you this shipping method. We will send you a separate invoice for this. Whichever shipment choice you make, we will provide you with information to track your order online.

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately when the order has been marked completed, and shipping fees will apply to each of them.

Boxes are amply sized and your items are well-protected.





The Moonstruck Effects privacy policy explains how Moonstruck Effects uses and protects any information that you give on the Moonstruck Effects website.

Moonstruck Effects may decide to change this policy from time to time by posting the changes on this page, and/or update the policy modification date. Check this page to make sure that you are happy with any changes. This policy is effective from May 2014 onwards.

On the Moonstruck Effects website we may collect the following information when you register on our site, place an order, respond to a survey or fill out a form. When ordering or registering on our site, as appropriate, you may be asked to enter your:
• name
• address
• e-mail address
• contact information
• demographic information
• phone number

We could use this information to upgrade our conditions and services, to improve our website and/or to improve our customer service. Your information helps us to better respond to the needs of the customers or your individual needs.
We also may use your contact information or e-mail address to contact you or to provide you with information we think you might find interesting, such as sending you information or to send you updates pertaining to your order.
You may, howerver, visit our site anonymously.
Our policy is that your information, whether public or private, can be sold, exchanged, transferred, traded, or given to any other company for any reason whatsoever, without your consent, for example for the express purpose of delivering the purchased product or service requested. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety.
However, non-personally identifiable visitor information, such as the site visitor statistics, may be provided to other parties for marketing, advertising, or other uses.

We are dedicated to ensure that your information is secure.
In order to prevent fake orders or misuse of our web shop, we ask you to provide some personal information that could help us identifying you as a real person.
A cookie is a small file that a site or its service provider transfers to your computers hard drive through your web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information. A cookie asks permission to be placed on your computer's hard drive. Once you agree, the file is added. We use cookies to help us remember and process the items in your shopping cart and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
You may choose to restrict the collection or use of your personal information.
We will not sell, distribute or lease your personal information to third parties.
You may request details of personal information which we hold about you. A small fee will be payable.
If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible. We will promptly correct any information found to be incorrect.

By using our site, you consent to our privacy policy.


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